Communication AdviseWhen something goes wrong, how do you communicate your irritation to your partner or employee? Do you rant and rave? How do you get a handle on what is happening and keep yourself in check?Their words were exploding with frustration and disbelief, “How could he ship them not working!” “This is unbelievable, this is not what I expected!”, “How can someone do this; how can he be so unprofessional; this is so JUST wrong.”
This First Lesson jarred them to their core: not all people are as honest and trustworthy as they appear. So how can one make sure what one speaks and what the other hears are one in the same?
1. Be Positive. Write down specifically what you believe you heard when you make an order or receive/hear a direction.
2. Share your notes with that specific individual asking them to include anything that you might have missed.
3. Place initials and date on each document.
The Second Lesson: yelling, ranting, and raving do nothing and are highly unprofessional. So how does one make a positive out of something so negative?
1. Be Positive. Step back and refocus. Make this not personal. Keep your focus on your business.
2. Create a list of your concerns. Make a Scenario A versus Scenario B as to what your options are.
3. Sit down with your partner and discuss what positive aspects have already transpired to bring you to where you are now. These are pluses.
4. Identify what strengths you each have, especially when communicating. Who does what better? Who is the negotiator? Who keeps a cooler head?
5. Again, keep notes of the conversation.
The Third Lesson: do not stoop to their level of unprofessionalism. Do what you do best and move forward.
1. Be Positive. No one is ever stuck. There are always choices.
2. Choose one and move forward.
3. Stay determined and continue building your business.
4. Know you will act with the highest level of professionalism when dealing with colleagues/customers/clients.
When one decides that throwing verbal grenades is unproductive and only begets more frustration and builds anger, he/she can move on in a positive manner
The incision might be deeper than they wished, but they moved forward with grit and determination. They not only learned who was the stronger to communicate when needed, but they also acknowledged each other’s strength. What will you do when push comes to shove and how will you be positive?